Even in the notation of "sold out", there may be stock in the actual store.
LINEmosquitoInquiry form,orTelephone callPlease contact us.
phone number:06-6944-1103
Phone reception hours: 9:00 to 18:00
■Returns and exchanges
We will exchange or return the product in the following cases:
- The size doesn't fit, it's different from what I expected, I bought the wrong item.
The product was defective or a different product was delivered.
After you return the product, we will exchange it for a good product or refund your purchase price if you wish.
If we do not have an exchangeable product in stock, we may provide a refund.
Items that cannot be returned or exchanged: Items that have been returned more than 14 days ago, including the shipping date
-Items that have been used, altered, washed or dry cleaned.
- If product tags, labels or accessories are lost or detached from the product.
・Products where the packaging is part of the product and the packaging is damaged ・Products that have acquired odors or stains while in the customer's possession ・Sale products ・Products purchased outside the official Cinacoba online shop
If you have any other questions or concerns, please feel free to contact us.
■Returns must be made within 14 days of receiving the product.
■Please note that the customer will be responsible for return shipping costs.
■Return address: 540-0012
To: Sinacova Official Online Shop, Ibe Co., Ltd. Tanimachi Center Building 6F, 2-4-5 Tanimachi, Chuo-ku, Osaka
TEL: 06-6944-1103
For those who want a gift wrapping
If you wish to have a gift wrapping (free), select [Gift wrapping] → ・ ・ ・ ・ ・ ・ ・ ・ ・ ・ ・ (Individual wrapping) (individual wrapping) and proceeding to [purchase procedure].
* Even if you wish to wrap it together, if you ship from another place due to the size of the product or stock, you may be wrapped separately. Please understand.
* Products with large sizes such as outer may not be eligible for wrapping. Example) Down jacket / coat
* Depending on the stock status and traffic conditions, you may not be able to respond to the desired date of delivery, so please order with plenty of time.
* If the payment method is a bank transfer, it will be shipped after payment is confirmed. Please note that it will be shipped 2 days after payment (business day), so the desired delivery date.
In addition, if you have any requests, please fill in the remarks column of the cart screen at the time of ordering.
