About return/exchange

■ About return / exchange

In the following cases, we will respond to the exchange and return of the product.

・ I bought it by mistake, which is different from the image, the image does not match.

・ Different products arrived with bad products.
After returning the product, we will refund the price if you exchange with a good product or wish.
In addition, if you do not have a product inventory that can be exchanged, we may respond by refund.

What cannot accept returns
・ Products that have been shipped more than 14 days including the product shipment date
・ Used, fixed, washing and cleaning products.
・ Product tag, label ・ When accessories are lost or separated from the product.
・ The package of the product where the package is part of the product is damaged
・ Those with odor and dirt attached to the customer
・ Sale product ・ Sinakoba official product purchased other than official online shop

In addition, if you have any questions or consultation, feel free to do so.Please contact us.

■ About return deadline
It will be within 14 days after the product arrives.

■ About returned goods
It will be borne by the customer. please note that.

■ Return destination
〒540-0012
2-4-5, Tanimachi, Chuo -ku, Osaka
Tanimachi Center Building 6th floor
Ibe Co., Ltd.
To Shinakoba official online shop
TEL: 06-6944-1103